Reference

Legal policies that protect your vivoslot account

When you open an account with vivoslot, your data security, withdrawal verification and account access are governed by clear operational rules.

Account & personal data protectionWithdrawal verification processPayment method securityDispute resolution channels
vivoslot Legal policies that protect your vivoslot account
REACH OUR LEGAL TEAM

Contact us with legal questions or account concerns

Team online

Email support

Send account, data or legal questions to our support inbox. We respond to all requests within 24 hours during business days. Include your account username and the specific detail you're asking about.

Live chat

Open live chat from your account dashboard or the website footer. Available 09:00–23:00 daily (Indonesia time). Our team can walk you through your data, explain a policy or help with account access issues.

Account settings

You can view your registered data, phone number and email directly in your account settings under Personal Information. Make changes there or contact support to request updates or corrections.

ACCOUNT SECURITY & RIGHTS

How we protect your data and enforce your account rights

Data encryption

All login credentials, payment details and personal information are encrypted in transit and at rest.

Withdrawal verification

Before any withdrawal clears, we verify your account ownership, check that the destination payment method matches your registered name and…

Login security

Your account is protected by a unique password. You can enable two-factor authentication in account settings to add an extra…

Dispute resolution

If you dispute a transaction, contact our support team with your account details and the transaction ID.

Data retention

We keep your account data, transaction history and support records for as long as your account is active, plus a…

Policy updates

If we change these terms, we will notify you by email and display a notice in your account.

Frequently asked questions about account terms and data

You must provide your full name, date of birth, phone number, email address and residential address in Indonesia. We use this to verify your identity before your first withdrawal. Your payment methods (DANA, OVO, GoPay, QRIS) require name matching for security, so the name in your account must match your payment method registration.

We retain your account data, transaction history and any support records for the duration of your active account, plus a minimum of three years afterward. This depends on local law and payment-processor requirements. You can request deletion where local law permits by contacting our support team.

Yes. Contact our support team via email or live chat with your account username and request a data export. We will provide a copy of your registered information, transaction history and support correspondence within five business days. You can also view most of this in your account settings.

Before any withdrawal clears, we confirm that your registered name matches your payment method. For DANA, OVO, GoPay and QRIS, the name on your vivoslot account must match the name on your payment account. We also check for any account flags or suspicious activity. This verification usually takes under 15 minutes.

Contact our support team immediately with your account username and the transaction ID. We will investigate the dispute within five business days, review the transaction logs and any payment-processor records, and send you a written response with the outcome and next steps.

Your password is encrypted and stored securely. vivoslot staff will never ask you for your password via email, chat or phone. If someone claims to be vivoslot and requests your password, it is a scam — contact our support team immediately. You can strengthen your account by enabling two-factor authentication in account settings.

Email our support team at the address in your account footer, or open live chat from your dashboard (available 09:00–23:00 Indonesia time daily). Include your account username and a clear description of your concern. We respond within 24 hours on business days.