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How vivoslot Handles Your Personal Information

When you open an account with us, we collect and protect the details you share — your name, email, phone number and payment information.

Data encrypted at rest and in transitPayment info handled securely for DANA, OVO, GoPay, QRISYour withdrawal requests verified within hours
vivoslot How vivoslot Handles Your Personal Information
PRIVACY QUESTIONS

Contact Us About Your Data

Team online

Live Chat

Reach our support team via the in-lobby chat widget from 08:00 to 23:00 Jakarta time, seven days a week. Ask about data access requests or account deletion at any time.

Email Support

Send privacy inquiries to [email protected]. We respond within 48 hours with details on how to download your account data or request corrections.

Account Settings

Go to your profile menu, then Settings > Privacy & Security to review what we hold about you, update your contact details, or initiate a data removal request.

SECURITY MEASURES

How We Keep Your Information Safe

Encryption & Storage

All personal data is encrypted using industry-standard SSL protocols.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand which game rooms and payment methods…

Account Verification

When you withdraw funds, we verify your identity by checking your registered email and phone number.

Data Retention

We keep your active account data for as long as you play with us.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers), anti-fraud services, and where local law requires.

Your Rights & Requests

You can request access to your data, correct inaccurate details, or ask us to delete your account.

Privacy Policy Questions

Your account data remains encrypted in our system for the retention period required by local law. After that period expires, we securely delete personal identifiers and keep only anonymised transaction records for compliance. You can request immediate deletion via email or live chat.

We do not store your full payment credentials. Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted tunnels directly to the payment provider. We only record transaction IDs and amounts in your account history.

No. Your data belongs to vivoslot and is not shared with other casinos or gaming brands. We only share information with our payment processors and anti-fraud partners, and where local law requires disclosure to regulators.

We retain your full game history and betting records for your active account and for two years after closure, as required by local financial and gaming regulations. Players in Medan and across Indonesia can request an export of their history at any time.

We use essential cookies to manage your session and login state. Analytics cookies help us understand which games and payment methods are most popular. You can turn off analytics cookies in your browser without affecting your account access or withdrawals.

Open the in-lobby chat between 08:00 and 23:00 Jakarta time or email [email protected] with your request. Provide your username and registered email. We will send your data copy or confirm deletion within 30 days where local law permits.

Yes. Our privacy practices comply with applicable Indonesian data protection standards and financial regulations. For specifics on how local law applies to your account, contact our support team — eligibility and data handling depend on local law.